Shipping policy
Shipping Policy
Thank you for shopping with Horsegirl.co.
We are proud to offer free worldwide shipping on all orders.
Processing Times
All products are made to order through our trusted production partners.
Orders are typically processed within 2–5 business days before shipping.
During busy periods, holidays, or promotional events, processing times may be slightly longer.
Shipping Locations
At this time, our products are produced and shipped from facilities located in the United States and Canada.
Estimated Delivery Times
United States
- 3–7 business days after dispatch
Canada
- 5–10 business days after dispatch
Australia
- 10–20 business days after dispatch
International Orders
- 10–20 business days after dispatch
Please note that these timeframes are estimates only and may vary depending on your location, customs processing, and local postal services.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email where tracking is available.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Multiple Packages
Some items may be shipped separately if they are produced by different facilities or suppliers. If your order arrives in multiple shipments, don't worry—the remaining items are on their way.
Customs, Duties and Taxes
International customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities.
These charges are determined by your country and are the responsibility of the customer.
Incorrect Shipping Information
Please double-check your shipping address before placing your order.
If an incorrect address is provided and the order has already entered production, we may not be able to make changes. Orders returned due to an incorrect address may require additional shipping costs before they can be resent.
Questions?
If you have any questions about your order or shipping, we'd love to help.
Contact us at: