Shipping policy

Shipping Policy

Thank you for shopping with Horsegirl.co.

We are proud to offer free worldwide shipping on all orders.

Processing Times

All products are made to order through our trusted production partners.

Orders are typically processed within 2–5 business days before shipping.

During busy periods, holidays, or promotional events, processing times may be slightly longer.

Shipping Locations

At this time, our products are produced and shipped from facilities located in the United States and Canada.

Estimated Delivery Times

United States

3–7 business days after dispatch

Canada

5–10 business days after dispatch

Australia

10–20 business days after dispatch

International Orders

10–20 business days after dispatch

Please note that these timeframes are estimates only and may vary depending on your location, customs processing, and local postal services.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email where tracking is available.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Multiple Packages

Some items may be shipped separately if they are produced by different facilities or suppliers. If your order arrives in multiple shipments, don't worry—the remaining items are on their way.

Customs, Duties and Taxes

International customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities.

These charges are determined by your country and are the responsibility of the customer.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

If an incorrect address is provided and the order has already entered production, we may not be able to make changes. Orders returned due to an incorrect address may require additional shipping costs before they can be resent.